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CASE STUDY

Saw Mill Club

How Rally Partners Elevated Saw Mill Club’s HR Function to a True Business Partnership Role

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Saw Mill Club in Mt. Kisco, NY is a nationally recognized, award-winning health club in Northern Westchester with two club locations.

The family-owned and operated luxury fitness club has provided the ultimate health, sports, and wellness experience since it was founded in 1972.

Saw Mill Club needed HR support. Here’s why. 

With approximately 300 employees—some part-time, some full-time, some seasonal—Saw Mill Club faced a number of unique HR challenges.

When their Human Resources Director resigned, they were unsure of their HR strategy going forward. They reached out to Rally Partners for an expert evaluation to determine the true needs of their business from an HR perspective.

Strategy & Approach

Click below to see the steps in process.

Rally Partners started with a comprehensive HR audit.

First, Rally Partners took a top-level look at Saw Mill Club’s existing HR technologies, employer policies, company assets, company culture, benefits programs, and human capital management needs.

Rally Partners reviewed everything from their employee handbook and file management to their hiring and onboarding processes.  They covered every aspect of their HR function to help them maximize efficiency, maintain compliance, and minimize organizational risk.

The full HR audit included a formal review of Saw Mill Club’s:
  • Employee Handbook
  • Company Policies & Procedures
  • Hiring & Onboarding Process
  • HCM Technology Platform & Vendors
  • Talent Lifecycles
  • File Management & Record Keeping
  • Employee Relations & Engagement Strategies
  • Employee Benefits Plans & Vendors
  • Compliance Requirements

Rally Partners was able to develop a formal assessment of Saw Mill Club’s HR function based on their discoveries.

Rally Partners then analyzed the scope of Saw Mill Club’s operations, assessing their HR foundations and pain points to identify issues and potential areas of opportunity.

Rally Partners identified several significant areas of opportunity. It turned out that Saw Mill Club was underutilizing their HR software, Paycom, and could benefit from using a number of features they’d previously overlooked. In addition, Saw Mill Club was capable of providing their employees with more self-service tools that would help reduce time spent on HR operations.

The discovery process also revealed opportunities to significantly reduce insurance risk and financial liability, as well as to fill gaps in their ancillary benefits coverage (such as dental and vision). There was also no formal plan in place to implement state-mandated sexual harassment training.

Saw Mill Club's Challenges Revealed 
  • No HR Director
  • Underutilized HCM Technology
  • Fragmented Insurance Strategy
  • No Electronic Benefits Enrollment
  • Need for Sexual Harassment Training

Finally, Rally Partners came up with a plan.

After Rally Partners compiled and shared their assessment of Saw Mill Club’s HR operations, they developed a clear plan of action—including immediate next steps and high-priority action items.

Saw Mill Club soon realized that there were several areas that were lacking consistency and efficiency in their HR operations. Luckily, Rally Partners was not only ready to reveal their problems, but also solve them.

After collecting their findings, they provided Saw Mill Club with a clear set of actionable steps to take—with the help of Rally Partners—to streamline their HR processes and eliminate significant risk within their organization.

The Plan of Action

Human Resources Support


Provide Interim HR Support
  • Provide Remote & On-Site Employee Relations Support
  • Improve HR Visibility & Accessibility
  • Manage Day-to-Day HR Needs: Coaching, Compliance, Reporting, and Leave Management
Ensure HR Compliance
  • Develop & Deploy Compliance Action Plan
    • File Management
    • Company Policies & Procedures
    • Employee Handbook
    • Sexual Harassment Training
Standardize HR Processes
  • Guide the Full Talent Lifecycle:
    • Recruiting
    • Interviewing
    • Selection
    • Onboarding
    • Offboarding & Termination
  • Optimize HR Processes as Standards Across Business Units
Find a New HR Director
  • Identified Right Level & Skillset Required
  • Conducted Screening & Interviewing of Candidates
  • Onboarded & Trained New HR Director

HCM Technology Support


Conduct Full HCM Technology Evaluation
  • Assess Payroll Services
  • Assess HR Software Provider (Paycom)
  • Explore Alternative HCM Technology Solutions
Optimize HCM Technology
  • Streamline Vendor Management Through Integration
  • Integrate Employee Background Checks
  • Improve New Hire Onboarding Process Through Automation & Technology

Employee Benefits Support


Improve Employee Benefits Strategy
  • Assess New & Existing Benefits Plans
  • Assess Associated Vendors
  • Reduce Insurance Risk & Financial Liability by Moving to a New Medical Plan
  • Consolidate Benefits Vendors
Build Online Employee Benefits Platform
  • Develop & Implement Electronic Benefits Plan Capabilities
  • Train Employees to Leverage New Platform for Enrollment
  • Create Employee Self-Service Capabilities & Resources
  • M-Step-01

    Rally Partners started with a comprehensive HR audit.

    First, Rally Partners took a top-level look at Saw Mill Club’s existing HR technologies, employer policies, company assets, company culture, benefits programs, and human capital management needs.

    Rally Partners reviewed everything from their employee handbook and file management to their hiring and onboarding processes.  They covered every aspect of their HR function to help them maximize efficiency, maintain compliance, and minimize organizational risk.

    The full HR audit included a formal review of Saw Mill Club’s:
    • Employee Handbook
    • Company Policies & Procedures
    • Hiring & Onboarding Process
    • HCM Technology Platform & Vendors
    • Talent Lifecycles
    • File Management & Record Keeping
    • Employee Relations & Engagement Strategies
    • Employee Benefits Plans & Vendors
    • Compliance Requirements
  • diagnose-mobile

    Rally Partners was able to develop a formal assessment of Saw Mill Club’s HR function based on their discoveries.

    Rally Partners then analyzed the scope of Saw Mill Club’s operations, assessing their HR foundations and pain points to identify issues and potential areas of opportunity.

    Rally Partners identified several significant areas of opportunity. It turned out that Saw Mill Club was underutilizing their HR software, Paycom, and could benefit from using a number of features they’d previously overlooked. In addition, Saw Mill Club was capable of providing their employees with more self-service tools that would help reduce time spent on HR operations.

    The discovery process also revealed opportunities to significantly reduce insurance risk and financial liability, as well as to fill gaps in their ancillary benefits coverage (such as dental and vision). There was also no formal plan in place to implement state-mandated sexual harassment training.

    Saw Mill Club's Challenges Revealed 
    • No HR Director
    • Underutilized HCM Technology
    • Fragmented Insurance Strategy
    • No Electronic Benefits Enrollment
    • Need for Sexual Harassment Training
  • M-Step-03-n

    Finally, Rally Partners came up with a plan.

    After Rally Partners compiled and shared their assessment of Saw Mill Club’s HR operations, they developed a clear plan of action—including immediate next steps and high-priority action items.

    Saw Mill Club soon realized that there were several areas that were lacking consistency and efficiency in their HR operations. Luckily, Rally Partners was not only ready to reveal their problems, but also solve them.

    After collecting their findings, they provided Saw Mill Club with a clear set of actionable steps to take—with the help of Rally Partners—to streamline their HR processes and eliminate significant risk within their organization.

    The Plan of Action

    Human Resources Support


    Provide Interim HR Support
    • Provide Remote & On-Site Employee Relations Support
    • Improve HR Visibility & Accessibility
    • Manage Day-to-Day HR Needs: Coaching, Compliance, Reporting, and Leave Management
    Ensure HR Compliance
    • Develop & Deploy Compliance Action Plan
      • File Management
      • Company Policies & Procedures
      • Employee Handbook
      • Sexual Harassment Training
    Standardize HR Processes
    • Guide the Full Talent Lifecycle:
      • Recruiting
      • Interviewing
      • Selection
      • Onboarding
      • Offboarding & Termination
    • Optimize HR Processes as Standards Across Business Units
    Find a New HR Director
    • Identified Right Level & Skillset Required
    • Conducted Screening & Interviewing of Candidates
    • Onboarded & Trained New HR Director

    HCM Technology Support


    Conduct Full HCM Technology Evaluation
    • Assess Payroll Services
    • Assess HR Software Provider (Paycom)
    • Explore Alternative HCM Technology Solutions
    Optimize HCM Technology
    • Streamline Vendor Management Through Integration
    • Integrate Employee Background Checks
    • Improve New Hire Onboarding Process Through Automation & Technology

    Employee Benefits Support


    Improve Employee Benefits Strategy
    • Assess New & Existing Benefits Plans
    • Assess Associated Vendors
    • Reduce Insurance Risk & Financial Liability by Moving to a New Medical Plan
    • Consolidate Benefits Vendors
    Build Online Employee Benefits Platform
    • Develop & Implement Electronic Benefits Plan Capabilities
    • Train Employees to Leverage New Platform for Enrollment
    • Create Employee Self-Service Capabilities & Resources

77%

of all benefits enrollments were completed electronically (up from 0%)

96%

of employees are utilizing the HCM Platform to manage their own personal data

270%

savings on labor and employment legal fees

Rally Partners impressed us with their comprehensive approach to HR. We quickly realized the scope of what they could help us with from HR support to technology, as well as reviewing our company benefits strategy. Their team works hard to support the goals of Saw Mill Club as a true business partner.

Kevin Kane, General Manager, Saw Mill Club

 

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